We requested a PMR from IBM and it may turn out that there could be a problem in the Domino code itself. The support engineer has escalated this issue for a possible hotfix. We experienced this issue using Domino 8.0.2 FP1 plus another server that runs on Linux with Domino 8.5 has also had a similar problem, but mails for some reason get delivered after a couple of seconds on the 8.5 server.
This case of message rejected for policy reason is happening to one users and I checked the Domain entree is in DNS.
What should be cause? Any one having idea.
How about the MX record, does it point to the correct server?
It would also be useful if you increase the log treshold (set config) as shown in my blog post. The log will tell you more in depth what the specific policy is rejecting it. Until then, it is hard to find out the cause of the email rejection.
FYI, below is the additional debug parameters for smtp.
set config SMTPDebug=x (where x is 0, 1, 2, 3 or 4)
set config SMTPDebugIO=x (where x is 0, 1, 2 or 3)
set config SMTPSaveImportErrors=x (where x is 0, 1, 2 or 3)
Below is also helpful for debugging Notes Mail routing.
Tell router c > In place compaction of the mail.boxes.
Tell router d > Shows message detail (sizes, times, and hop).
Tell router e > Exits the router (same as q).
Tell router l > Lists the messages in queue and the routing state.
Tell router m > Shows memory usage by the router.
Tell router o > Lists the out of office details.
Tell router p > Pauses the router.
Tell router q > Quits the router (same as e).
Tell router r > Resumes the router from a pause state.
Tell router s > Shows the router queue state (delivery , transfer, dispatch and sweep threads).
Tell router update config > Updates the routing tables.
We requested a PMR from IBM and it may turn out that there could be a problem in the Domino code itself. The support engineer has escalated this issue for a possible hotfix. We experienced this issue using Domino 8.0.2 FP1 plus another server that runs on Linux with Domino 8.5 has also had a similar problem, but mails for some reason get delivered after a couple of seconds on the 8.5 server.
This case of message rejected for policy reason is happening to one users and I checked the Domain entree is in DNS.
What should be cause? Any one having idea.
Ilde
How about the MX record, does it point to the correct server?
It would also be useful if you increase the log treshold (set config) as shown in my blog post. The log will tell you more in depth what the specific policy is rejecting it. Until then, it is hard to find out the cause of the email rejection.
FYI, below is the additional debug parameters for smtp.
set config SMTPDebug=x (where x is 0, 1, 2, 3 or 4)
set config SMTPDebugIO=x (where x is 0, 1, 2 or 3)
set config SMTPSaveImportErrors=x (where x is 0, 1, 2 or 3)
Below is also helpful for debugging Notes Mail routing.
Tell router c > In place compaction of the mail.boxes.
Tell router d > Shows message detail (sizes, times, and hop).
Tell router e > Exits the router (same as q).
Tell router l > Lists the messages in queue and the routing state.
Tell router m > Shows memory usage by the router.
Tell router o > Lists the out of office details.
Tell router p > Pauses the router.
Tell router q > Quits the router (same as e).
Tell router r > Resumes the router from a pause state.
Tell router s > Shows the router queue state (delivery , transfer, dispatch and sweep threads).
Tell router update config > Updates the routing tables.
Good info ktatsuki.
Looks like SMTPClientDebug=x is to troubleshoot outgoing SMTP whereas SMTPDebug=x is to troubleshoot incoming SMTP dialogue.