Computer Architechs provides enterprise level IBM Lotus Domino remote support services to its customers that require it. Since each customer’s needs are different, we can tailor the level and type of support to a customer’s specific requirements.
Here is a summary of what level and type of support we can provide:
- Various levels of client customizable support available including 24/7
- Multilingual support available including Japanese, Chinese, Italian and Indonesian
- Best Effort Response Time and Exact Response Time options
- All versions of Domino Server on Windows or Linux
- Other Lotus products including Sametime, Connections, Quickr
- Blackberry Enterprise and Professional Servers
- Microsoft Active Directory
- Domino Third party Applications
- Citrix Software integration
Here are some additional details of the type of IBM Lotus Domino remote support we can provide:
Various levels of client customizable support available that affect pricing:
- 24/7, 9/5: Weekends, National Holidays may be included or excluded
- Regular and After Hours may be purchased in advance and in various bundles (40/80/120/160/240) at reduced hourly rates for minimum one year contracts (purchased hours expire annually)
- Response times available are Best Effort Response Time or Exact Response Time and may be assigned differently based on the type of day: Weekday, Weekend or Holiday
- Multilingual support such as Japanese, English, German, Italian, Chinese also available
Software and Platforms supported:
- All versions of Domino server until release 8.5 (Windows/Linux)
- All Domino server add-ons including Backups, Anti-virus, Anti-spam, etc..
- All other Lotus products including Sametime, iNotes, Connections, Quickr, etc..
- Blackberry Enterprise/Professional Server integrated into Domino
- Citrix software supporting Lotus Notes client remote access