CAI provides enterprise level IBM Lotus Software remote support services to its customers that require it.  Since each customer’s needs are different, we can tailor the level and type of support to a customer’s specific requirements.
Here is a summary of what level and type of support we can provide:
- Various levels of client customizable support available including 24/7
- Multilingual support available including Japanese, Chinese, Italian, German and Indonesian
- Best Effort Response Time and Guaranteed Response Time options
- All versions of Lotus Domino Server on Windows or Linux
- Other Lotus products including Lotus Sametime, Lotus iNotes, IBM Connections, Lotus Quickr, Lotus Mail Protector, Lotus Notes Traveler, Lotus Mobile Connect
- Blackberry Enterprise Server and BES Express Servers
- Microsoft Active Directory. LDAP, Tivoli Directory Server, Tivoli Directory Integrator
- Domino Third party Applications
- Citrix Software integration
Here are some additional details of the type of IBM Lotus Software remote support we can provide:
Various levels of client customizable support available that affect pricing:
- 24/7, 9/5: Weekends, National Holidays may be included or excluded
- Regular and After Hours may be purchased in advance and in various bundles at reduced hourly rates for minimum one year contracts (purchased hours expire annually)
- Response times available are Best Effort Response Time or Guaranteed Response Time and may be assigned differently based on the type of day: Weekday, Weekend or Holiday
- Multilingual support such as Japanese, English, German, Italian, Chinese also available
Software and Platforms supported:
- All versions of Lotus Domino Server and Lotus Notes Client until release 8.5 (Windows/Linux)
- All Lotus Domino server add-ons including Backups, Anti-virus, Anti-spam, etc..
- All other Lotus Software products including Lotus Sametime, Lotus iNotes, IBM Connections, Lotus Quickr, Lotus Notes Traveler (Lotus Traveler), Lotus Protector, Lotus Mobile Connect, etc..
- Blackberry Enterprise Server and BES Express Server integrated into Lotus Domino
- Citrix software supporting Lotus Notes client remote access
- IBM Smart Business Virtual Desktop Integration (VDI)